Our most popular questions
Where can I see the status of my claim?
You can find the status of your claim in 'My claims'. When you select the claim, you will see an overview of the photo and the data. If the status of your claim says 'Pending with TBR employee', the claim has been submitted and is waiting to be approved by an employee. Once the claim has been paid, the status will change to 'Paid'. It is also possible for your claim to be rejected, e.g. if you accidentally submit a overview that has already been paid.
Where can I find the statement from my health insurer?
Click here to see where on the website of your health insurer you can find the statement.
What is the number of the claim overview of the health insurance?
You can often find this number at the top left of the health insurance specification. It is a number followed by a / and a year, for example: 3/2019. However, the claim number can also be a series of random numbers. This number is usually at the top of the specification under the heading 'claim'.
FAQ by subject
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Manage your account
Here you will find information about creating your account, any changes you wish to make to your account details and any issues you many have with your account.
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Claiming
Here you will find information about the claim process and the requirements/details you need for correctly submitting your claim.
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Payments
Here you will find information about receiving money and any queries you may have about payments.