Our most popular questions
Where can I see the status of my claim?
You can see the status of your claim under 'my claims'. By clicking on the claim you will see an overview of the photo and the data. Are you claiming the status 'Pending with TBR employee'? Then the claim has been submitted and is waiting for approval by an employee. When the claim has been paid, the status will change to 'Paid'. It is also possible that your claim is rejected, for example if you accidentally submit a double bill.
What is the number of the claim overview of the health insurance?
You can often find this number at the top left of the health insurance specification. It is a number followed by a / and a year, for example: 3/2019. However, the claim number can also be a series of random numbers. This number is usually at the top of the specification under the heading 'claim'.
FAQ by subject
Manage your account
Here you will find information about creating your account, any changes you wish to make to your account details and any issues you many have with your account.
Here you will find information about the claim process and the requirements/details you need for correctly submitting your claim.
Here you will find information about receiving money and any queries you may have about payments.