Account

How can I submit claims online?

You need an account to submit online. You can create this on the website of TBR Nederland. To create an account you need an e-mail address and a mobile phone number. After completion of the registration process you will receive an instruction e-mail regarding the claim process for your medicine. Please read this carefully before you start submitting claims.

What information do I find when I am logged into the online environment?

In My TerugBetaalRegeling you will find the possibility to submit a new claim. You will also find an overview of the claims that you have already submitted and the status of these claims. You will also find an overview of your own data and how you can contact us. For example, it is possible to change which reimbursement schemes you use. Finally, you can read messages that you receive from TBR Nederland and it is possible to send a message back via My TerugBetaalRegeling .

Change your details

How can I change my password?

To change your password, first log in to your account with your user data (e-mail address + self-chosen password). Go to 'my details' in the menu. At the bottom of the page, click on 'change password'.

I forgot my password

If you have forgotten your password, click on 'I forgot my password' in the login screen. Enter your user name (e-mail address) in the next screen and click on verification. We will send you an e-mail with instructions to your registered e-mail address. Follow the instructions in the email to set a new password.

How can I change my address or bank account number?

You can change your address or bank account number under the heading 'my details'. After changing your data, click on the 'save' button.

How can I change my selected reimbursement scheme(s) in My TerugBetaaRegeling?

You can change your selected reimbursement scheme(s) by clicking on 'wijzig regeling' under the heading 'mijn gegevens'. Select the reimbursement scheme(s) that you require and unselect  the reimbursement scheme(s) you stopped using. Then click 'bevestigen'.

Common problems

I get an error message while logging in

Check if you are using the correct login details. Your username is the e-mail address with which you have registered and you have chosen the password yourself. The data is case sensitive. 

Still not working? Contact TBR Nederland

I don't receive a verification email

Check if your email address is entered correctly.

Also check your spam folder, the email might have landed there.

Still not working? Contact TBR Nederland

I don't get an SMS-verification code

Check whether you have entered your mobile phone number correctly. No country code has to be entered, so the mobile number must start with 06-

Still not working? Contact TBR Nederland

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